Dubai, United Arab Emirates – 03 March, 2014 – TSL, leading systems integrator for the broadcast industry, will be presenting its new Life-Cycle Support Service offerings at CABSAT 2014, stand C7-20.
By providing customers with a single point of access to its experts, knowledge bank and range of support services through a dedicated Service Desk, the company aims to ease the strain for clients that currently manage multi-vendor support contracts over the life-cycle of an installation.
Applicable to both traditional and file-based workflows and for projects ranging from single corporate studios to entire television broadcast facilities, the support services are modular and can be moulded and scaled to specific business and system requirements.
“We’ve found that as tape-based workflows are replaced and more cloud-oriented models adopted, the traditional/specialist internal engineering and technical staff that were hired to support broadcast facilities don’t necessarily have the skills for software level integration, which means there is a widening gulf of knowledge and local expertise in the provision of broadcast support”, says Suhail Ahmed, General Manager, TSL Systems Middle East
“TSL can bridge this gap with the innate ability to spread resource, costs and expertise over many customers and suppliers, providing value added system services beyond the capability of an individual product manufacturer or internally resourced services. “
TSL Systems’ new soft-ware based Service Desk, which is based on ITIL (IT Infrastructure Library) offers full transparency with Key Performance Indicators (KPIs) to ensure that all support actions are accountable, trackable and auditable.
As an established and independent systems integrator, TSL is well positioned commercially, technically and operationally, to obtain cost-effective and optimal support solutions for any given system.
TSL Systems offers a range of integration services at every and any stage of a project from beginning to end, including consultancy, design, vendor selection, pre-build, FAT, integration, installation and support.